The reality is that the CIO is not in control of the IT infrastructure.

No single method of providing technical support (for example in-house assistance or external provision) was clearly more cost-effective than others in every situation.

Die Kunst des IT-Managements dürfte also darin bestehen, unter Beachtung eines Mindestmaßes an Individualität und Dezentralität dennoch übergreifende IT-Lösungen, Verfahren und Standards einzuführen, die dann im Gegenzug Arbeitserleichterung, Effizienz und Wirtschaftlichkeit bringen.

Ziel des IT-Managements in Schulen ist es analog zum IT-Mangement in Unternehmen oder öffentlichen Verwaltungen, das Leistungspotential der Informations- und Kommunikationstechnik für die Erreichung der langfristigen Ziele der Schule, wie sie sich aus dem Schulprogramm ergeben, zu nutzen.

Many institutional policies are still based on the illusion that all relevant technical support and mediation happens (and should happen) within the institutional boundaries. In addition, very often security aspects are mentioned as one of the main arguments against any liberalisation and opening of the institutional landscape.

Basic infrastructure-level services (including support for research activities) will still be needed, of course, and will continue to form a part of the IT organization’s mission. Infrastructure-level services such as bandwidth and local-area networks and computing basics such as workstations, e-mail, storage, print services, telecommunications, and other services should be delivered in a way that minimizes costs, takes advantages of economies of scale, and reduces complexity. Many of these services may even be strong candidates for outsourcing.