We now live in a "wiki" world where mass collaboration is not only possible - it's often the best solution. Conventional management thought assumes that command - and - control is the most effective way to organize the efforts of large numbers of people, but rapid change and increasing complexity have rendered that model obsolete. As a result, most managers today lack the skills and knowledge needed to succeed in an age when networks are proving smarter and faster than hierarchies. Designing organizations for mass collaboration demands a new and very different model-wiki management. Featuring enlightening examples from forward-thinking companies including Google, Whole Foods, Linux, and Wikipedia, Wiki Management outlines the revolutionary but necessary steps companies must take to: leverage their collective intelligence; effectively integrate diverse points of view; transition leaders from the role of "boss" to that of facilitator; make "delighting customers" more important than pleasing superiors; and achieve a shared and actionable understanding of the key drivers of business success. The power of networks is dramatically reshaping both the work we do-and the way we work. This groundbreaking book reveals what it takes to succeed in this fast-paced and exciting business environment.