Social software tools are easytouse and encourage the sharing of knowledge. These tools usually consist of Weblogs, Wikis and a Tagging service, often combined into one application. This method/technique highlights how organisations can harness the power of social software tools.

Social Software Tools like Weblogs, Wikis and RSS are revolutionizing the way ICT can support knowledge management processes. Although ICT support is a regular feature for knowledge management processes the ease of use and implementation of social software tools - many open source outofthebox solutions are available - is the biggest advantage.
The use of social software tools is especially beneficial for distributed working groups but also for personal knowledge management. For this article I am focussing on the internal organizational usage of social software tools. Social software is a generic term to describe easytouse software tools that encourage the sharing of knowledge. These tools usually consist of Weblogs, Wikis and a Tagging service, often combined into one application. Additional integration of multimedia tools is widespread. Because of the over- and misuse of email applications, these new technologies offer a road to a more holistic approach to sharing knowledge. The toolset is usually based on open-source technology can be easily implemented. The benefits and impacts of the tools are covering most aspects of social software applications.

• Extremely easy implementation and usage
• Explosive learning curve
• Expandable with plugins and new tools.