The article reviews requirements and tool availability for knowledge management
in virtual communities and other knowledge sharing environments, where
professionals wish to quickly and easily share knowledge and information. The
article compares the characteristics of several newer technologies, notably
weblogs (blogs) and wikis, to the more conventional discussion forums. Wikis,
the currently least popular technology emerged as the one best facilitating
knowledge management needs. The article concludes that although discussion
forums are the most popular, the best technology fit depends on the community
type. Some opportunities for research in this area are identified, especially for
the database community.
From Narasimha Bolloju, Christian Wagner
in the text Supporting Knowledge Management in Organizations with Conversational Technologies