Virtual Community Maintenance with a RepositoryDerek Hansen, Mark S. Ackerman, Paul J. Resnick, Sean Munson
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Zusammenfassungen
Virtual communities, like all communities, require ongoing community maintenance activities. This
paper presents an empirical study examining how a wiki repository was used to help overcome some
of the community maintenance challenges common to help-based email list discussions. Specifically,
we found that inclusion of off-topic but related content on the wiki enabled list members to keep the
discussion on-topic while still addressing the needs of members. Offloading of repetitive and
potentially contentious “holy war” debates to the wiki encouraged list members to summarize their
arguments into a meaningful information product. The community’s use of the wiki in helping answer
frequently asked questions helped attract new members and helped them gain the knowledge they
needed to comfortably contribute to the email list. It also helped active participants answer questions
more efficiently and effectively by supporting the reuse of information. Finally, the wiki supported
peripheral participation by new and former members. This study demonstrates that the architecture of
information collections and information flows in an online community has a significant impact on the
social processes related to community maintenance.
Von Derek Hansen, Mark S. Ackerman, Paul J. Resnick, Sean Munson im Text Virtual Community Maintenance with a Repository (2007) Dieser Text erwähnt ...
Personen KB IB clear | Mark S. Ackerman , Ward Cunningham , Anja Ebersbach , Markus Glaser , Richard Heigl , Jean Lave , Bo Leuf , J. Preece , Etienne Wenger | |||||||||||||||||||||||||||||||||||||||||||||
Aussagen KB IB clear | Wiki kann die E-Mailflut verringern | |||||||||||||||||||||||||||||||||||||||||||||
Begriffe KB IB clear | E-Maile-mail , Mailing-Listen , Virtual CommunityVirtual Community , Wikiwiki | |||||||||||||||||||||||||||||||||||||||||||||
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Dieser Text erwähnt vermutlich nicht ...
Nicht erwähnte Begriffe | Newsgroups, Wiki in education |
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